Jera Support
Questions about Jera, an alarm that didn’t behave, or an idea for the app? Write to us: a person on the team reads every message and replies.
Contact us
Email us and we’ll get back to you as soon as we can.
If something isn’t working, it helps to include:
- Your iPhone model and iOS version (Settings → General → About)
- Jera’s version (in Jera: Settings → About)
- What happened and when, and what you expected
Common questions
Why does the sound start before my alarm time?
That’s the gentle rise. Your alarm time is the moment the alarm reaches full volume, so the sound starts earlier, as long before as the profile’s rise time, and gets louder along its curve.
My alarm is too loud or too quiet. How do I change it?
Jera’s alarms ring at your iPhone’s alarm volume, not the volume the side buttons change while music plays. Set it in Settings → Sounds & Haptics with the Ringtone and Alerts slider; if there’s an Alarms and Timers section, turn off Match Ringtone Volume to set alarms on their own. Within that volume, each profile sets how loud the alarm gets at its peak.
Will Jera ring in silent mode, with a Focus on, or when the app is closed?
Yes. Jera is built on Apple’s alarm system for apps, so its alarms ring through silent mode and Focus, like the Clock app, whether or not Jera is open.
My alarm didn’t ring. What should I check?
Check that the alarm is switched on in Jera, that Jera is allowed to set alarms (in the Settings app, under Apps → Jera), and that the alarm volume isn’t all the way down. If it still doesn’t ring, email us with the alarm’s time and days and your iOS version.
My sunrise alarm rings at the wrong time.
A sunrise alarm follows the sunrise where you are, so it moves a little every day. Check the location Jera uses: your current location if you allowed it, or the city you chose. Your location is only used to work out sunrise times and stays on your iPhone.
Will my alarms move to a new iPhone?
Yes. Your alarms, profiles and settings sync through your own iCloud, so they come back when you sign in with the same Apple Account. There’s no Jera account, so we can’t see or restore them for you.
How do I cancel a pre-order or get a refund?
Pre-orders and purchases go through the App Store, so Apple handles payments and refunds. To cancel a pre-order, open Settings → your name → Media & Purchases → View Account → Pre-Orders. To ask for a refund, use Apple’s Report a Problem page.
Which iPhones does Jera work on?
Jera needs an iPhone with iOS 26 or later. It isn’t available for iPad, Mac or Android.
What data does Jera collect?
There’s no account. Your alarms and settings stay on your devices and in your own iCloud, where we can’t see them, and location is optional. The app sends anonymous usage statistics and crash reports, with no names, email addresses or precise location. The privacy policy has the details.