Terms of Use
These terms apply to the Jera app (“the app”) and this website. The app and website are provided by IX Labs Ltd (registered in England and Wales, company number 16487790), 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom (“we”, “us”). By downloading or using the app, or using the website, you agree to these terms. If you don’t agree, please don’t use them.
1. The app license
The app is licensed to you, not sold. We grant you a personal, non-transferable, non-exclusive license to use the app on Apple devices you own or control, as allowed by the App Store’s Usage Rules. Your use of the app is also governed by Apple’s Standard Licensed Application End User License Agreement. Where these terms and Apple’s agreement differ, these terms apply to the extent the law allows.
You may not copy, modify, reverse engineer or redistribute the app, except where the law gives you a right to do so.
2. Alarms and reliability
We work hard to make Jera reliable, but whether an alarm plays depends on things outside our control, including your device’s volume, Focus and silent settings, battery, notification permissions, connected headphones or Apple Watch, iOS updates, and the device being switched on. Please:
- test a new alarm or profile before relying on it
- use backup alarms, or a second alarm, for anything important, such as a flight, an exam or a medical appointment
We are not responsible for the consequences of an alarm not playing, playing late, or playing more quietly than expected.
3. Not medical advice
Jera is designed to support a gentler wake-up. It is a general wellness product, not a medical device, and it doesn’t diagnose, treat or prevent any condition. Articles on our blog are general information, not medical advice. If you have ongoing problems with sleep or waking, please talk to a qualified healthcare professional.
4. Purchases
Jera is free to download. The free version has up to five alarms, three of the preset profiles (which can’t be changed) and alarms at a set time. Jera Pro unlocks everything else: as many alarms as you like, sunrise alarms, every profile, and making and editing your own. You can buy it as a monthly or annual subscription, or once, for life. Prices are shown in the app before you buy.
Purchases are made through Apple’s App Store and are subject to Apple’s terms, including its refund policy. Apple, not us, handles payment and billing.
- Subscriptions renew automatically at the end of each month or year, at the price shown when you subscribed, unless you cancel at least 24 hours before the period ends. You can cancel any time in your Apple Account’s subscription settings (on iPhone: Settings → your name → Subscriptions), and you keep Jera Pro until the end of the period you’ve paid for.
- Free trial. A subscription may start with a free trial, once per Apple Account. If you don’t cancel at least 24 hours before the trial ends, the subscription starts and you’re charged.
- Lifetime is a one-time purchase, with no renewals.
- Restoring. Jera Pro works on every iPhone signed in to the same Apple Account. If it doesn’t show up, use Restore Purchases in the app.
- When Jera Pro ends, your alarms keep ringing as you set them. Adding alarms beyond the free version’s limits, or changing them to use Pro features, needs Jera Pro again.
5. Your data
Our Privacy Policy explains what data we collect and how we use it.
6. Acceptable use
You agree not to misuse the app or website: for example, not to interfere with their operation, attempt to access them in unauthorised ways, or use them for anything unlawful.
7. Intellectual property
The app, website, sounds, designs, text and the Jera name and logo belong to us or our licensors. These terms don’t give you any rights to them beyond the license in section 1.
8. Changes and availability
We may update the app and website, change or remove features, or stop offering them. We may update these terms; if the changes are significant, we’ll let you know in the app or on this page. Continuing to use the app after changes means you accept the updated terms.
9. Our liability
Nothing in these terms limits liability that can’t be limited by law, including for death or personal injury caused by negligence, or for fraud. If you are a consumer, you have legal rights in relation to digital content that isn’t as described or of satisfactory quality, and these terms don’t affect them. Advice about your legal rights is available from Citizens Advice.
Subject to that, we are not liable for losses that were not reasonably foreseeable, for business losses, or for losses caused by events outside our reasonable control. Our total liability to you for the app is limited to the amount you paid for it.
10. Apple
These terms are between you and IX Labs Ltd, not Apple. Apple is not responsible for the app or its content, and has no obligation to provide maintenance or support for it. If the app fails to meet an applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any; to the maximum extent the law allows, Apple has no other warranty obligation for the app. We, not Apple, are responsible for addressing any claims relating to the app, including product liability claims, claims that the app fails to meet legal or regulatory requirements, consumer protection claims, and claims that the app infringes someone else’s intellectual property. You confirm that you are not located in a country subject to a US Government embargo or on a US Government list of restricted parties. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.
11. Law and disputes
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you live in the EU, you also keep the protection of the mandatory consumer laws of your country.
12. Contact
For questions, support or complaints, email info@ixlabs.ai or write to IX Labs Ltd, 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.