Privacy Policy
This policy explains what data the Jera app and this website collect, why, and what you can do about it. The short version: Jera has no accounts, doesn’t sell data, and doesn’t show ads. Your alarms stay on your devices and in your own iCloud. We collect anonymous usage statistics and crash reports to improve the app.
Who we are
Jera is made by IX Labs Ltd (registered in England and Wales, company number 16487790), 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom (“we”, “us”). We are the data controller for the data described here. Contact us at info@ixlabs.ai with any privacy question or request.
Data in the app
Your alarms and settings
Your alarms, profiles, sound preferences (such as sounds you Keep or Dislike) and app settings are stored on your device. If iCloud is turned on for Jera, they are synced between your devices through Apple’s iCloud, in your private iCloud storage. We cannot see or access this data. Apple handles iCloud data under Apple’s Privacy Policy.
Location (optional)
Sunrise alarms need to know roughly where you are to calculate sunrise times. You can either allow location access or type in a city instead; location access is never required.
If you allow it, your location is used on your device to calculate sunrise times, and is updated when you open the app. The location or city you choose stays on your device; unlike your alarms, it isn’t synced through iCloud. We do not receive your location. Naming the city you’re in and searching for a city use Apple’s location services.
Usage analytics
We use PostHog to understand how the app is used, for example which features are used, which settings are popular, and where people get stuck during setup. Analytics events include:
- the action or screen (for example “alarm created” or “profile changed”), and relevant settings, such as roll-in length
- device model, iOS version, app version, language and region settings
- a random identifier generated by the app, which is not linked to your name, email, Apple Account or advertising identifier
Analytics events never include your name, email address, contacts, precise location, or the content of your alarms’ labels.
The app shows its analytics identifier in its Settings. To object to analytics, or to have your analytics data deleted, email info@ixlabs.ai with that identifier: we’ll delete the data recorded under it and stop analysing data sent under it.
Crash reports
When the app crashes, we receive a crash report through Firebase Crashlytics, a service provided by Google. A crash report contains technical information: what the app was doing when it crashed, device model, iOS version, app version, and a random installation identifier. It does not contain your name, contact details, or location. Crashlytics keeps crash reports for 90 days.
Purchases
Jera Pro is bought through Apple’s App Store. Apple handles payment, and we never see your name, payment details or Apple Account. To know whether you have Jera Pro, the app uses RevenueCat, a service that keeps a record of your App Store purchases and subscriptions (which product, when it was bought, renewed or refunded, and the store’s country and currency) under a random identifier the app creates. That identifier isn’t linked to your name or contact details, and we don’t use it for advertising.
Data on this website
- Analytics. We use PostHog to count visits, see which pages are read and how many people join the waitlist. On the sunrise calculator, we also count when someone picks a city or a date or uses their location, without recording which city, date or location. The site sets no cookies and stores nothing in your browser for this. To count unique visitors, PostHog’s servers compute a one-way hash from your IP address and browser details with a salt that changes daily; neither we nor PostHog store the IP address. Events include the country you’re visiting from, which Cloudflare works out from your IP address as it serves the page; only the country is passed on. We don’t record sessions, and your waitlist email address is never sent to PostHog.
- Hosting. The site is hosted by Cloudflare, which processes technical data such as IP addresses to deliver the site and protect it from abuse.
- Email. If you email us, we use your email address and message only to reply to you, and delete the correspondence when it’s no longer needed.
Waitlist
Until Jera is on the App Store, you can join a waitlist on this site. We store your email address, the date you joined, which form on the site you used, the language of the page you signed up on, so we can write to you in it, and the country you signed up from (worked out by Cloudflare from your IP address), so we know where to launch first. To see which pages and links bring people to the list, we also store the page you signed up on, the website you came to it from (only its domain, such as google.com, never the full address) and any campaign tags in the page’s link (utm_source, utm_medium, utm_campaign). We don’t store your IP address or anything about your browser, and the site stores nothing in your browser to work this out. The list is kept in a database hosted by Cloudflare on our behalf.
We use your email address only to tell you when Jera launches. We won’t send you anything else, share it, or add it to any other list. We delete the list within three months of launch, and you can ask us to remove your address sooner by emailing info@ixlabs.ai.
Why we use this data (legal bases)
Under UK GDPR (and EU GDPR where it applies), we rely on:
- Contract to provide Jera Pro once you’ve bought it, which is why your purchases are recorded.
- Legitimate interests to fix crashes, keep the app reliable, secure the website, and understand in aggregate how the app and website are used so we can improve them. We keep this data minimal and non-identifying so it doesn’t override your interests.
- Consent where the law requires it for analytics. You can withdraw it at any time by emailing us with the identifier shown in the app’s Settings.
- Consent for the waitlist: you give it by submitting your email address, and you can withdraw it at any time by asking us to remove your address.
Service providers and international transfers
We share data only with the providers above (PostHog, Google Firebase Crashlytics, RevenueCat, Cloudflare), which process it on our behalf under data processing agreements. Some of them may process data outside the UK. Where they do, the transfer is covered by UK adequacy regulations (including the UK Extension to the EU–US Data Privacy Framework) or the UK International Data Transfer Addendum to the EU Standard Contractual Clauses.
We don’t sell your data, share it with advertisers, or use it to track you across other companies’ apps and websites.
How long we keep data
- Alarms and settings stay on your devices and in your iCloud until you delete them or the app.
- Crash reports: 90 days.
- Purchase records: as long as you have Jera Pro, then as long as the law requires us to keep records of sales.
- Analytics events: 365 days.
- Emails: as long as needed to handle your request.
- Waitlist: until we’ve announced the launch, and no longer than three months after it.
Your rights
You have the right to access, correct or delete your personal data, to restrict or object to how we use it, to data portability, and to withdraw consent. Email info@ixlabs.ai to make a request. Because analytics and crash data aren’t linked to your identity, we may not be able to find data about you unless you give us the identifier shown in the app’s Settings.
If you’re unhappy with how we handle your data, you can complain to the UK Information Commissioner’s Office at ico.org.uk, or to your local data protection authority. We’d appreciate the chance to help first.
Children
Jera is not directed at children under 13, and we don’t knowingly collect personal data from them.
Changes to this policy
If we change this policy, we’ll update the date at the top of this page. For significant changes, we’ll also let you know in the app.
Contact
IX Labs Ltd, 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom. info@ixlabs.ai